As the Organiser, we are committed to promoting a safe and trustworthy event for all visitors. To support this, MYCARE PROTECTION (MYCARE) is implemented to assist buyers who encounter issues with products purchased from our exhibitors.

1. Scope of Protection

MYCARE is an exclusive buyer protection for MYHOME EXHIBITION.

The service is provided free of charge to buyers who purchase goods during the course of the exhibition directly from our official exhibitors who participate at MyHome Exhibition.

2. Protection

The following issues is covered under MYCARE:

• Non-delivery of paid goods due to the exhibitor being uncontactable and ceased operations and closed down after the exhibition before fulfilling the purchase.
• MYCARE protection is valid for a period of 180 days starting from the date of the initial invoice payment. Any claims filled after 180 days duration will be expressly excluded from MYCARE coverage and deemed ineligible for protection.
• MYCARE protection is restricted to one (1) invoice per unique residential address. Multiple submissions associated with the same address will not be acknowledged; only the claim from the Primary Purchaser will be eligible for review.
• MYCARE protection is exclusively available for transactions made via Credit Card, E-Wallet, or Bank Transfer ONLY. Cash payments are strictly ineligible for protection under this scheme.
• Primary Purchaser is a registered member of MYSAPU App, and the relevant invoice is uploaded to MYSAPU on the date of purchase.

3. Dispute Resolution Process

• Primary Purchaser should first attempt to resolve issues directly with the exhibitor.
• If the exhibitor being uncontactable and ceased operations and closed down after the exhibition, a formal complaint may be submitted to the Organiser for further review.
• To qualify for a MYCARE claim, the buyer must provide the following documents:
  • Official Police Report: Filed regarding the unfulfilled transaction.
  • Bank Dispute Rejection (For Credit Card transaction): Formal proof from the buyer's financial institution stating that their request for a chargeback or dispute has been officially rejected.
• Organiser will provide an official MYCARE Dispute Form for data recording and verification. This form also acts as a protection window for cases happened between Day 174 – 180, granting the buyer a 7-day extension to obtain the required Police Report and Bank Dispute documentation.

4. Organiser Compensation

For any unresolved dispute claim on non-delivery of paid goods, buyer will be entitled to apply for a refund compensation from the Organiser, up to a maximum value of RM2,000.00 in cash voucher per case.

Compensation details

• The refund compensation will be strictly in the form of MyHome Exhibition Cash Voucher.
• The compensation cash voucher shall only be redeemed and utilised at the particular assigned event for purchase of any items, which shall offset against the purchase price of such products.
• The aggregate claim for compensation under the MYCARE Protection shall be limited up to capping of maximum value of RM2,000.00 per case.
• The Organiser does not guarantee compensation for all claims. Compensation is subject to claim verification and Organiser's sole discretion.

MyHome Exhibition Cash Voucher Validity

• The cash voucher is ONLY valid to be used for purchase made at MyHome Exhibition on-going event.
• Any damage or loss of the compensated Cash Voucher will not be entertained after issuance.
• The compensation cash voucher is non-transferable, non-exchangeable, and non-redeemable for cash in any form.
• All and any costs, expenses and other losses in connection with the delivery of the products, which shall be solely borne by the buyer.
• Other terms and conditions applied.

5. How to Submit a Dispute

To initiate a claim, the Primary Purchaser must submit a formal dispute with the following mandatory documentation:

• Verification the purchase date (per the invoice) falls within the 180 Days MYCARE protection window.
• Only Original purchase receipt & Credit Card / E-wallet / Bank transaction slip will be accepted under Primary Purchaser name as per their IC.
• The Primary Purchaser is required to first exhaust all formal dispute and chargeback channels with their financial institution. A MYCARE claim will only be initiated upon the submission of a Bank Dispute Rejection Notice alongside an Official Police Report. This protection serves as a secondary recourse after all banking recovery efforts have been officially denied.
• Record of communication with the exhibitor (if any)
• Submit to: mycare@heyday.com.my

The Organiser reserves the right to verify details with the exhibitor and buyer and any fake, unrecognized, illegible receipts or transactions reasonably believed not made during MyHome Exhibition shall not be entertained and the claims for refund shall be immediately rejected.

6. Resolution Process

Once a dispute is submitted:

• Investigation will be conducted, and both the buyer and exhibitor will be requested to submit additional supporting documents as deemed necessary.
• False or fraudulent claims may result in disqualification from MYCARE.

Terms & Conditions

Protection Purpose

This protection is a goodwill initiative by the Organiser to provide confidence to visitors purchasing products/services from exhibitors during the Exhibition. It is not an insurance policy, but a limited assurance program subject to additional Terms & Conditions.

Eligibility

• Applies only to purchases made on-site during the Exhibition – MyHome Exhibition from official exhibitors.
• Buyer must have an Official Police Report and valid purchase receipt / proof of payment dated within the Exhibition period.
• Eligibility is valid for 180 days from the date of payment. Claims made after this period will not be entertained.

Protection

Non-delivery of paid goods within the agreed timeframe due to the exhibitor being uncontactable and ceased operations and closed down after the exhibition before fulfilling the purchase.

Exclusion

The protection does not cover:

• Transactions made outside the Exhibition venue or before/after event dates.
• Buyer's change of mind, dissatisfaction with product quality, size, colour, or performance.
• Minor disputes about "quality" or "design similarity" that do not amount to counterfeit.
• Warranty issues, product defects after delivery, or service dissatisfaction.
• Transaction not documented with proof of payment. ORIGINAL documentations e.g. Receipts AND bank in slip with CLEAR transaction date.
• Cash payments
• Fraudulent charges to a credit card. If you notice any charge to your account or credit card that you did not authorise, you are obliged to report it immediately to your issuing bank.
• Conflicting claims against the records of the delivery company indicating expressly that the products have been delivered.
• The product was delivered, and you rejected it for unreasonable reason.
• The protection claim will be withheld pending final investigation by the Organiser in the event of any party able to locate or reach the involved exhibitor at any time after the dispute submission date.
• The exhibitor has agreed or arranged delivery, refund or such remedy to the Buyer.
• Buyer has already instituted civil or criminal action against the exhibitor or any third parties alternatively, has already claimed the sum of the purchase price or such other sums to which the buyer may be entitled, under any insurance policy.
• Services, subscriptions, or memberships sold at the exhibition.
• Delays due to force majeure (natural disasters, strikes, government restrictions, etc.) Items have not been delivered due to customs or postal delays, or the Buyer has failed to collect the Item.

Dispute Verification

The Organiser will not entertain or process any fraudulent, invalid, illegal, unscrupulous, abusive, malicious or vexatious claims lodged by the Buyer. For the purposes of these Terms and Conditions, fraudulent, invalid, illegal, unscrupulous, abusive, malicious or vexatious claims shall include, but not be limited to, the Buyer lodging an excessive number of claims, a Buyer colluding with the Exhibitor in order to claim under MYCARE, lodging of false claims and a Buyer filing a charge back after payment of the claim amount by the Organiser.

On submission of any claim under MYCARE, the Buyer agrees to indemnify MyHome Exhibition in respect of any liability arising from the breach or act or omission of the Buyer in the performance of any terms and conditions of the MYCARE and MyHome Exhibition shall be kept harmless from all costs, expenses, damages, claims, or any liabilities whatsoever save and except of the issuance of the MyHome Exhibition Cash Voucher strictly in compliance with terms and conditions herein.

Compensation

• If the claim is verified and approved, the settlement of refund compensation will be strictly in the form of MyHome Exhibition Cash Voucher.
• Should the Buyer be successful in the claim under the MYCARE, the Organiser shall arrange the compensation which can be used for payment against future purchases in any MyHome Exhibition.
• The Compensation is at the sole discretion of the Organiser. There shall be only ONE form of compensation available to the Buyer. Buyer who already receive a recovery, in the form of cash refund or product replacement, from the exhibitor or any third parties will not be eligible to receive compensation under the MYCARE.
• The aggregate claim amount under MYCARE shall be limited up to a maximum of RM2,000 per case and accordingly the maximum value of CASH VOUCHER shall not exceed Ringgit Malaysia Two Thousand (RM2,000.00).
• The maximum liability of the Organiser is capped at maximum RM2,000 per case.
• Buyers will only be eligible for MyCare after registration as a member of MySapu mobile app.
• MyHome Exhibition liability pursuant to the MYCARE excludes any liability whatsoever for consequential or indirect loss or damage (such as, but not limited to, claims for loss of profit, revenue, production, business, contracts or opportunity) incurred by the Buyer or the Exhibitor.

General Conditions

• MYCARE initiated and only for transactions commence from September 2025.
• The Organiser's decision on all claims is final and binding.
• The Organiser is not liable for indirect, incidental, or consequential losses. For any damages, which are of a punitive nature or are consequential, indirect or a loss of the Buyer or the Exhibitor. These includes no liability for such damages as lost profits, harm to reputation, loss of anticipated benefit, forbearance of other economic opportunity, insurance of obligation or the expenditure of money in anticipation of performance under this MYCARE, etc.
• The Organiser reserves the right to amend or terminate the campaign at any time without prior notice.
• By participating, visitors / buyers agree to abide by Terms & Conditions indicated.